Frequently Asked Questions
What Does “Hotel-Quality” Actually Mean?
For us, hotel-quality means that plush, generously filled and supportive feel you expect from premium hotel bedding. The Calmrise CloudSoft Hotel Pillow features a substantial 14–16 cm loft, a generous 48–51 × 74–76 cm size, breathable construction and a soft yet supportive fill designed to create that full, cloud-like hotel feel at home.
How do the Calmrise CloudSoft Hotel Pillows actually improve my sleep?
They support your head and neck while staying plush and breathable, reducing tossing and pressure so you sleep deeper and wake up refreshed without stiffness or discomfort.
Will The Pillows Go Flat Over Time?
The Calmrise CloudSoft Hotel Pillows are designed with a plush, supportive loft of approximately 14–16 cm. Like most hotel-style pillows, they may compress slightly with regular use. Giving them a quick fluff helps redistribute the filling and restore their shape and loft.
How Do I Restore The Pillows After Delivery?
Your pillows may arrive slightly compressed from packaging. Simply unpack them, gently shake and fluff the filling, then allow them some time to expand before use.
How Should I Wash & Care For My Pillows?
The pillows are designed to be machine washable for easier everyday care. To help maintain their shape and loft, wash them gently and make sure they are completely dry before returning them to your bed
How does shipping, delivery & tracking work?
We offer free shipping across Australia. Orders typically arrive within 3–10 business days, depending on your location. Once your order has shipped, you’ll receive a tracking link by email, or you can enter your tracking number on our Track Your Order page.
If you have any questions about your order, shipping, or tracking, please contact us at calmriseco@gmail.com. Our friendly support team is available Monday to Friday, 9AM–5PM AEST, and we aim to respond within 24 hours on weekdays.