Frequently Asked Questions
How does this orthopaedic pillow support my neck properly?
The contoured shape is designed to cradle your head while supporting your neck’s natural curve. This helps keep your spine aligned during sleep, reducing strain and pressure that can lead to discomfort.
Is this pillow suitable for all sleeping positions?
Yes. The dual-height ergonomic design supports side, back, and stomach sleepers by adapting to different positions while maintaining consistent neck and head support throughout the night.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at calmriseco@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.