Frequently Asked Questions
How Soft & Thick Is The Calmrise Shag Rug™?
The Calmrise Shag Rug™ features a plush 35mm polyester shag pile designed to feel soft and fluffy underfoot. It adds cosy texture and comfort to bedrooms, living rooms, study spaces and other everyday areas without the weight of heavy traditional carpeting.
Is The Calmrise Shag Rug™ Machine Washable & How Do I Care For It?
Yes. The Calmrise Shag Rug™ is suitable for machine washing. For everyday care, gently vacuum or shake out loose debris and clean spills promptly. For larger rug sizes, make sure your washing machine has enough capacity before washing.
Will The Rug Slip On Timber Or Tiled Floors?
The rug has a backing designed to help reduce movement, but grip can vary depending on the floor surface. On very smooth timber or tiled floors, we recommend using an anti-slip rug underlay for extra stability.
Will The Rug Arrive Compressed Or With Fold Marks?
It may arrive slightly compressed or with fold marks from packaging. Simply lay the rug flat, gently shake and fluff the pile, then allow some time for it to settle back into its natural shape.
Will The Shag Flatten Or Shed Over Time?
Like most shag rugs, frequently walked-on areas may gradually compress. Regular gentle vacuuming, shaking and fluffing can help keep the pile looking fuller and fresher.
Will The Colour Look Exactly Like The Photos?
We aim to represent each colour accurately, but slight variations can occur due to screen settings, room lighting and the direction of the shag fibres.
How Do I Choose The Right Rug Size?
Measure your available floor space before ordering. A simple trick is to outline the rug dimensions with painter's tape so you can see exactly how it will look in your room.
Is It Suitable For Homes With Kids & Pets?
Yes — its soft polyester construction makes it suitable for everyday bedrooms, living spaces and family areas. Homes with pets or children may simply need more frequent vacuuming because long shag can hold crumbs and hair.
Will There Be A New-Rug Smell When I Open It?
A mild new-textile smell may occasionally be noticeable after opening. If so, simply unpack the rug and let it air out in a well-ventilated room until it fades.
How Does Shipping, Delivery & Tracking Work?
We offer free shipping across Australia. Orders typically arrive within 3–10 business days, depending on your location. Once your order has shipped, you’ll receive a tracking link by email, or you can enter your tracking number on our Track Your Order page.
If you have any questions about your order, shipping, or tracking, please contact us at calmriseco@gmail.com. Our friendly support team is available Monday to Friday, 9AM–5PM AEST, and we aim to respond within 24 hours on weekdays.